When LaunchNotes founders, Jake Brereton and Tyler Davis have been working collectively at Atlassian, they observed that it was usually tough to speak adjustments from the event groups to product groups and different inside and exterior audiences.
The interior groups wanted to know what was coming, and if the adjustments have been substantial or not, whether or not that’s advertising, gross sales, assist or every other division that was working with prospects. The shoppers wanted to know what has modified and the way it affected them. This has sometimes been achieved through launch notes, however the founders noticed these as static and insufficient to speak totally to the varied stakeholders what they wanted to know concerning the newest launch.
What’s extra, with fashionable growth approaches the fast fee of adjustments, some small, some not, usually involving dozens and even a whole bunch of adjustments per day, made maintaining difficult.
Brereton and Davis noticed a chance to enhance this course of and ship launch info to numerous events with the knowledge they wanted to see and no extra. They left Atlassian in 2019 and began LaunchNotes to meet that aim.
“For the final two years at LaunchNotes, we’ve been specializing in product change communication at a really excessive degree. Tyler and I had a thesis popping out of Atlassian that as growth groups proceed to select up velocity, and roll issues out sooner and extra effectively, there was a rising have to to align and coordinate the remainder of the group and particularly the tip customers with all of that change,” Brereton advised me.
As they constructed that instrument over the previous few years, that they had a broader imaginative and prescient to construct a platform for product groups to speak round product adjustments, what they’re calling a product success platform. “Our imaginative and prescient for a product success platform is to attach the core elements of the event cycle — akin to comms, suggestions and planning — into one platform,” the corporate wrote in a weblog put up asserting the launch of the platform in the present day.
Brereton believes his firm is alone in having this sort of imaginative and prescient, and they’re serving to to outline a completely new class. “That is the primary of its form and we consider product success will develop into a big and thrilling new software program class,” he mentioned.
The strategy appears to be working. Final 12 months, the corporate reported 650% income development with 300% new buyer development, reaching over 500,000 customers monthly.
The corporate sees this as a buyer expertise or success type of instrument, and that may embrace getting suggestions from the shoppers as a key a part of the product. “Buyer suggestions within the voice of the client is a significant tenet with LaunchNotes. And we consider that integration of buyer suggestions is completely very important to each stage of the product growth lifecycle,” Davis mentioned. The corporate plans to automate that in some methods by constructing connectors to numerous buyer knowledge purposes akin to the corporate CRM, Slack and Intercom and different instruments they’re constructing connections to from LaunchNotes.
Davis truly based the corporate in 2019 earlier than bringing in Brereton shortly after. They produced model 1 of the product in Could 2020. The corporate lately elevated headcount from 8 to fifteen, however plan to look at issues carefully earlier than hiring extra folks.
The 2 founders say that they discovered lots about variety working at Atlassian. “Atlassian was an unimaginable expertise as a result of, largely because of the numerous nature of the corporate, not solely simply geographically but in addition group variety. And that’s one thing that we’ve very a lot leaned into with LaunchNotes and the way we’ve developed and prolonged our group, and we’re going to proceed to do this. I believe that’s a necessary a part of constructing a robust wholesome tradition inside an organization,” Davis mentioned.
The corporate had different large information in the present day asserting a $15 million Collection A to assist construct out the platform imaginative and prescient they’ve. The spherical was led by Perception Companions, with participation from Atlassian Ventures, The New Regular Fund, Essence VC and a slew of trade angels. Seed traders Cowboy Ventures and Bull Metropolis Enterprise Companions additionally joined the spherical.